FAQs: QUESTIONS & ANSWERS

We will be pleased to help you locate your parcel.

Wenden Sie sich an unseren Kundenservice.
Phone+49 (0)40 8662756 - 0
Once your parcel has left our warehouse you will be sent a notice of dispatch by email. In the email you will find the tracking number and the name of the logistics provider that we have used to ship your goods. This enables you to check the status of your consignment at any time.

Furthermore, you can check the shipping status in your personal Niche Beauty account.
We can send your parcel to a Packstation of your choice. To do this we need your name, postcode and the number of your Packstation.
Niche Beautyoffers you a last-minute shipping service. If you order by 12 p.m. and select "express delivery" at the checkout you will receive your parcel by 12 noon the next day. This service incurs a total shipping charge of € 15.00.
Customers with a delivery address in Hamburg can choose the courier option as shipping method and will receive their order on the same day. This service is possible from Monday till Friday until 2 pm and costs 15 Euro. Please note that we only offer this service if you choose payment by PayPal, credit card, debit card or Instant Transfer (Sofortüberweisung).
NICHE BEAUTY offers attractively packed gift vouchers worth between EUR 25 and EUR 500 and will send them to you by mail.

Furthermore you can buy and send vouchers per e-mail.

Please note that you can only redeem one gift card per order. They cannot be bought per invoice, cash on delivery and advance payment. Cash payment is not possible.
You can redeem 2 promotion codes during one order, for example one beautydeal and one gift card. Please note: Beautydeal promotion codes cannot be combined with each other. Percentage promotion codes cannot be combined with each other as well. It's only possible to redeem one gift card per order.
Of you course it is. Simply choose the article you want, add it to your basket and enter the address of the person you want to offer the gift as delivery address. If the delivery address differs from the billing address, we will only send the invoice to the billing address and won’t add it to the gift package.
For each order you can select 3 free samples to suit your taste. The selection of samples changes constantly in order to offer you a large variety of diverse products.
Niche Beauty offers free shipping within Germany on orders over € 25,-. For other countries in the EU please refer to the list of freight charges under the menu item Shipping Costs.
Swiss customers whose delivery and invoice addresses are in Switzerland do not have to pay German VAT (19%). The order will be billed according to the address registered WITHOUT German VAT. But you should note that on importing the goods into Switzerland you will then have to pay Swiss VAT at the applicable rate (currently 7.6%). This tax is usually settled up directly through the provider delivering the parcel.