You may return the goods you have ordered within the periods set out in our "Right of Cancellation" (14 days).

Please note:

  • You can return all goods to us free of charge with DHL using the return slip in the parcel as long as the goods fulfill the other conditions mentioned in the information on cancellation. You can find out more about your right of cancellation at under "Right of Cancellation".
  • Fill in the return slip enclosed to your order completely and put it in the parcel of your return.
  • If you ordered from Germany, please click on the following link to send yourself the return label via email: Return label.
  • We will naturally bear the costs of returning the goods. However, please note that we do not pay for collection by DHL. Please take the stamped parcel to your nearest post office or Packstation.
  • For orders from abroad or via Cash on delivery there is a flat refund of return shipping costs of 6,80 €. It will be refunded as soon as your return parcel will arrive in our warehouse.
  • We will refund the purchase price you have already paid immediately on receipt of the returned goods if the articles are in their original packaging and have not been used and as long as the return slip has been completed in its entirety. If the products show any signs of wear and use, deductions of up to 50% of the purchase price will be made. If the products have been used we reserve the right to make no refund at all.
  • You will receive the refund in the form of a credit to your bank account, PayPal account or your credit card account, all depending on the payment method.
  • Please note: Parfume samples are not returnable.
    If an order is being returned completely or partly, all articles free of charge have to be returned completely as well. If not, we'll charge the value of the articles free of charge against your credit.
  • If you want to exchange an article, please return the article you don't want and place another order.
If you have any questions or require further information please contact our Customer Service at or by phone on : +49 (0)40 8662756 - 0

The full information on cancellation with exact details concerning the beginning of the cancellation period and the consequences of cancellation can be found at RIGHT OF CANCELLATION.