Frequently Asked Questions

After your order has left our warehouse, you will receive a shipping notification by e-mail. In the e-mail you will find the tracking number that allows you to check the status of your shipment at any time. Furthermore, you have the possibility to check the shipping status in your personal NICHE-BEAUTY.COM customer account.

Can't find it? We would be happy to find out where your package is located.
Contact our Customer service:

Within Germany, a normal standard shipment takes 3-5 days and costs 4.95€. Orders over 29,95€ are free of charge. The costs for express shipping are 9,95€ with the delivery on the next working day by 3pm. Free shipping on orders over 200€.

Delivery times are estimates and start from the date of dispatch. We will do our best to deliver your order as soon as possible but cannot be held responsible for delays due to remote delivery locations or adverse weather conditions. During the Sale season, there may be a slight delay in your parcel delivery due to order volume; please allow up to 7 working days for your order to arrive.

Please note that different conditions apply to shipments to Switzerland and other European countries. These are listed here.

Niche-Beauty.com delivers quickly and reliably to over 100 countries worldwide. Find the exact list here:

Albania, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire (Saint Eustatius and Saba), Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Canada, Cape Verde, Cayman Islands, China, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland,India, Ireland (Republic of), Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (South), Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Saint Kitts and Nevis, Saint Lucia, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St Barthelemy, St Martin, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vanuatu, Vatican City State (Holy See), Virgin Islands (U.S.), Wallis and Futuna Islands, Zambia, Zimbabwe.

You can also shop at NICHE-BEAUTY.COM as a guest.
However, if you register with us and sign up for the newsletter, you will benefit from the following advantages:

• 15% Welcome Voucher.
• Be the first to find out about newly launched products and brands.
• Gain pre-access to our Sale and Promotions.
• Receive unique beauty tips from real experts.
• You can check the status of your order as well as all order details in your Niche-Beauty.com customer account at any time.

We assure you that we take the protection of your privacy very seriously and that we will only share your information with those third parties that comply with applicable privacy policies.
Read our privacy policy in full here.

Simply click on "Forgot password" and enter your e-mail address. Your password will then be reset and you will have the opportunity to assign a new one.

To check if your order was successful, log into your customer account. There you will find an overview of your orders. If you have ordered from us as a guest, please contact our customer service.

Log in to your customer account to make the following changes:

• Edit your name, email address and password.
• Update your billing and shipping address.
• Check the delivery status/tracking information for your order(s).
• Manage your wishlist.
• Change your newsletter subscription.

We accept the following payment methods*:

*Payment methods may vary depending on your shipping address.

• PayPal: Your first time shopping with PayPal? Open a free account during payment.
• Direct Debit: A PayPal service. You do not need a PayPal account.
• Credit Card: A PayPal service. You don't need a PayPal account.
• Purchase on Invoice: A PayPal service. You do not need a PayPal account.
• Immediate Payment: The direct transfer procedure of Sofort GmbH. A service by Klarna.
• Amazon Pay: An Amazon service. Quickly and securely use the information stored in your Amazon account.

If you have any questions regarding your bank transfer, please contact PayPal or Klarna directly.
Paypal: by telephone at 0800 723 4730 or by e-mail at rechnung@paypal.de
Klarna Bank Account Customer Service: by telephone at 0221 669 501 40 or Klarna Customer Service: by telephone at 0221 669 501 10.

NICHE-BEAUTY.COM offers beautifully designed gift vouchers in value from 25 to 500€. These are available either physically (by post) or digitally (by e-mail).

If you need to make any changes to your order, our team will need to know before shipping your order. Please contact us as soon as possible.

We will do our best to change your order as requested, but please note that we also strive to ship orders as quickly as possible and therefore cannot guarantee that your changes can be made.

You have 14 days to decide if you want to keep your items. You can find detailed instructions on how to return your items here.

Please note: a 100% refund of your return can only be made if the items arrive in their original condition, undamaged and unused. For used items we reserve the right to withhold a part of the refund amount. Please also note that we can only take back hygiene articles (vibrators and cone trainers) which still have the existing seal and which are not defective. The return of vouchers and e-vouchers is excluded.

The goods must be returned within 14 days of delivery.

A 100% refund of your return can only be made if the items arrive in their original packaging and are unused. For used items we reserve the right to deduct 50% of the retail price. Please also note that returns are excluded for hygiene articles (such as vibrators).

Should the minimum order value, set for the receipt of a Promotion Bag/Box be undercut due to your return, the Promotion Bag/Box must also be returned, else we reserve the right to deduct its retail value from your return value. Please note: only one gift voucher can be redeemed per order. They cannot be purchased on account, cash in advance or cash on delivery. A cash payment is excluded. Gift vouchers cannot be exchanged.

Beauty Deals, Beauty Bags- and Boxes you receive from us free of charge as a part of promotion must only be returned if your order value falls below the order cap after your return. You can read more in our AGB´s .

• 15% Welcome Voucher.
• Be the first to find out about newly launched products and brands.
• Gain pre-access to our Sale and Promotions.
• Receive unique beauty tips from real experts.

• The voucher is valid 10 days after receiving it by subscribing to our newsletter.
• The voucher can be redeemed once.
• The voucher cannot be combined with other voucher codes.
• The shopping cart order value must be at least 50€ or its equivalent in local currency (including all discounts).
• You must be logged in with your customer account to redeem the voucher.
• The voucher is not valid for reduced articles and articles by Aesop, Byredo, Diptyque, Dr. Barbara Sturm, Dyson, Goop, Macrene, Niche Voucher, Prof. Dr. Steinkraus, Susanne Kaufmann, Trudon, Vintners Daughter, Westman Atelier.
• If you have already subscribed to our newsletter in the past, there will be no new voucher code when you subscribe again.

You can select 2 samples at checkout for each order.
The samples only apply in combination with a purchase and are only available while stock lasts. Perfume samples do not count as orders that include free items.
We reserve the right to errors or exchanges.

For all conditions concerning our Beauty Deals, please look directly on the Beauty Deals site or click here. Please note that Beauty Deals and free samples are limited in quantity and only available while our stock lasts. If the order is returned in full or in part, and the total order value after return falls below the value cap, set for the Beauty Deal, free items must be returned in full.